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Services Terms and Conditions

Services Terms and Conditions

Tours and Transportation


All reservations are subject to availability and space in our vans and boats. This means that if we are out of space we will notify you within the following 24 hours after your deposit or payment has been made and will immediately make you a full refund.

For last minute itinerary changes to your transportation or tour reservation, please call  us immediately at: +52 984 135 6451. We close our daily operations at  21:00 hrs. (Cancun Time Zone) so if anything comes up we strongly advise you to get in touch with us as soon as possible. E-mail:

Please keep in mind that every last minute Change in Reservations is subject to space and availability. We will try our best to re-program your reservation although some additional charges may inccur.
All children pay 100% from five years.
 Date changes or cancellation without charge before 19:00 hrs 24 hrs. before the tour date
NO SHOW charge 100%


All of Holbox Adventure services require online pre-payment through Pay Pal Secure Servers. Your credit card or Pay Pal account will be charged for the total amount of the services you book through our website. All payments must be made in full in cash or through our website (PayPal) in advanced before the day of the tour or transfer service.

Refund policy

Paid reservations which are cancelled over 24 hours before the scheduled pick-up time will be refunded up to 80% of the paid amount. No refunds will be issued for cancellations made less than 24 hours prior to pick-up time.

Limitations of Liability

Holbox Adventure and its affiliates will not be held responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.


This Statement about our Privacy policy pertains to all of the websites from which you are redirected to By using the Holbox Adventure website, you agree to the terms set forth herein. For purposes of our Privacy policy, Personal Information means any information you submit to us which personally identifies you and includes your name, address, telephone number, e-mail address, etc. Holbox Adventure collects Personal Information only when you submit it to us. It is Holbox Adventure’s policy to keep this information as confidential and use it only for the purpose for which it was submitted or to improve our customer’s use of the Holbox Adventure website and/or for marketing research. Don’t panic we won’t spam you. Holbox Adventure reserves the right to change, modify, add, or delete portions of this Privacy policy at any time. You may wish to check the Holbox Adventure website periodically for changes to this policy, since your continued use of the Holbox Adventure website following the posting of changes to this policy will mean that you accept those changes. If you wish to be removed from our databases, you may Email us at: and let us know you want to be removed from our client database.

By visiting or booking through this web site, you accept the following terms & conditions. Please read them carefully.

Passenger Safety

The safety of our passengers is our highest priority. In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly, disruptive or, poses a threat to the safety of the vehicle or anyone on board.

Lost Items

Passengers are responsible for their personal possessions. We try our best to return items left in our vehicles to their owners, but please keep in mind that we can not assume any liability for lost, stolen, damaged or, misplaced items. The owner must pay for any charges incurred in returning a left-behind item to its owner.

Many bags look alike. Our drivers do their best to serve you well but please note that they cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please proof check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours.

Small items are left in our vehicles most often (cell phones, cameras, small bags an,d sunglasses, in particular).


Our shared shuttle service to Cancun Airport does not include any gratuities. Tipping is allowed and is much appreciated by our drivers.

Legal Statement

By using the Holbox Guide website, you specifically accept and agree to abide by all terms and conditions herein. You should not use this booking website if you do not accept and agree to our terms. This website is available only for your personal use, which is limited to viewing the Holbox Adventure website, providing information to us, and downloading information for your personal use and for purchasing products. Visitors assume all responsibility and risk with regard to using the Holbox Adventure website and, in no case, will Holbox Adventure be liable for damages of any kind resulting from buyer(s) misuse of our website and booking engine.

About the prices and product information published in our websites

We make our best effort to provide accurate and up-to-date rate information on this website. However, there might be cases of items displayed in temporary cache files which may be outdated or discontinued promotions and still appear within the search engines results, please be aware that prices are subject to change at any moment. Holbox Adventure will not be responsible for typographical errors and does reserve the right to make corrections and changes to it’s website site at any time without prior notice. All of our prices are displayed in U.S. dollars, subject to taxes if applicable to be paid by the buyer.


All content included on this site, such as service description text, videos, motion graphics, logos, icons, images, and booking engine software, is property of Holbox Adventure, which is a legally registered entity in Mexico and is protected by international copyright laws.

Disclaimer of Warranties and Limitation of Liability




If you need any support, please call +52 984 135 6451

All of our departures are always on schedule.  (Strict 10 minute Tolerance)

Holbox Shuttle will not make any refunds in case you miss the shuttle due to personal reasons or delays in your flight or ferry. In such cases, we will try to fit you in any of our other units only if they are available at the time. Please be aware that if you miss your shuttle we have no obligation to figure out any other transportation means for your party.

Our Holbox Shuttle is a non-stop two-hour drive from the moment you board our shuttle at Cancun International Airport to the port of chiquila from which you can take the ferry to Holbox Island. (Ferry Tickets are not included in your Holbox Shuttle Fee). We advise you to use the restroom before boarding.

Ferries to Holbox Island usually depart every hour but there are always water taxis (small boats) for hire at the port of chiquila.

A two-passenger minimum is strictly required for our shared shuttle service to operate since it is precisely that a “Shared Service” this means that in case that you are the only passenger in the vehicle for the scheduled time and date of your trip you will have to pay an additional passenger fee for the expenses of the trip.  

What’s included in the Holbox Shuttle Fare?

Our Holbox Shuttle service fare includes only the direct non-stop shared transportation service from Cancun airport to the port of Chiquila or vice versa at the specified time and date whichever applies to your reservation.

Luggage and Carry – on Bags

Our transportation Shuttle has been equipped for your comfort therefore your reservation includes only one 25 (kilogram) piece of regular Luggage. If you require extra space please let us know immediately +52 984135 6451.

What’s not included in your Holbox Shuttle Fare?

Tips or gratifications to our operators have not been included in your fare neither foods or beverages of any kind or other than specified.

Cancellation Policies

Cancellations can be made in advance up to 24 hours before the service is scheduled case in which Holbox Adventure will only refund up to 80% of your total payment.

In the case of cancellations due to natural disasters, Holbox Adventure will make a full refund of your total payment.

No Shows

A “No show” is declared when the passenger fails to reach the meeting point on time. No shows are usually declared after the 10 minute tolerance time limit from the programmed departure time.

Unplanned Delays – Luggage

If for any reason you feel that you will not make it on time or have presented delays in your flight please call +52 984 135 6451 immediately to report your troubles. The sooner you call in will allow us to offer you any possible solution(additional charges may incur). Please note that once our Shuttle has departed from the meeting point there is no way to return. We have a very strict 10-minute time limit tolerance policy to keep up with the exceptional punctuality of our service.